Other colleagues of mine from my tech-industry days offered these comments:
“If you say tech specs are on Exhibit 1 don’t have that be a blank page. Are you really asking the client to assume all the liability if your programmers/company screws up? If the service includes the ability or need to access the client’s data – is there language that says limitations or prohibitions on who can access, how it can be used, how handle breech notification and what happens at the end of the contract?”

“Focus on real-world exit provisions. The reality is that almost all technology is too complex and fast-changing to capture well in a contract and general language doesn’t work too well either. To me, the easiest way to deal with that is to try to preserve the parties’ negotiating power as much as possible so they can work well together when problems arise. This doesn’t only mean lawsuit threats but thinking through what it means for either party to be able to realistically get out of the contract as easily as possible, which, in enterprise contracts can be challenging. Most negotiations don’t focus on this enough in my view.”

“I… think SLA language is very important. And I agree with [previous comments].”

“Eliminating redundancy. Often one clause already provides a protection and others elsewhere are redundant and unnecessary, just costing both parties more when reviewing and finalizing terms.”